You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We regret we are unable to accept the return of earrings.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
When you place an order, we will estimate postage and delivery dates for you based on the availability of your items and the postage options you choose. Depending on the postage provider you choose, postage date estimates may appear on the postage quotes page.
Please also note that the postage rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the postage companies we use, all weights will be rounded up to the next full pound.